Chaos ensued as shoppers fled the mall in Canoga Park Sunday at around 3:30 p.m. when shoppers thought they heard shots fired inside the mall. Officers initially responded to a shooting call, but it was later determined that there had been a smash-and-grab robbery at Neiman Marcus.
"It sounded like a shooting to be honest. It sounded scary. Everyone at Cheesecake (Factory) started running away from the doors," said Ossirys Martinez.
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Video showed shoppers running for safety, while others hid in restrooms and stores.
Officers conducted a search of the premises and said there was no evidence of a shooting. Officers remained on scene to clear the mall.
There were no reports of any injuries.
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